I have never had a better experience buying a car, Ian Jackson was the best Salesman you could ever asked for. He walked me through every step of the process and had the best personality. I done everything online and was pre-approved before my 1st visit to the dealership thanks to Ian. We drove off in a new car and we could not be more happier.Thank you Ian and Wetzel for the best experience.
Great folks, great deals
Excellent, fast service. Previously have spent 4 hours plus at other dealersips when buying a car. Mr. Buck is a courteous and caring salesperson
A great experience! Thank you!
Service department as always treated me great
I have not even been here and I am still ablown away by the service. Let me fill you in. My sister and brother in law got a flat tire and stopped to see if the service center was open on a Sunday-- the 23rd of December. Obviously it was not open. But how can a pair of out of towners get a flat on a holiday weekend fixed? There was no way they could make the rest of the trip home for Christmas on a spare tire, let alone the return trip home after. Dexter saw them on a security camera and dropped in to check on them, and even found a way to get the tire fixed up and send them on their way. I don't know of anyone who has done this before, and I'm certainly already telling everyone I know about the kindness and help shown to my little sister. Thank you! Now that's am auto dealer I would come to buy a car from.
We got a flat tire on our drive from Ohio to Illinois on a Sunday. We pulled into the nearby Wetzel Auto Ford dealership hoping that they would be open, but they were closed because it is a Sunday. The manager saw us on his security camera at home and came over to check on us. The spare was on the car at this point. He asked us how far we were going, and we told him 250 miles. He told us that they are really only meant to get you off the highway to an auto shop. Dexter drove over to a nearby tire shop to get us the parts we needed to patch/plug our current tire. Thank you so much for your exceptional customer service and going above and beyond what is expected. A perfect example of Midwest hospitality. We are so thankful to be part of the Ford family!!! Merry Christmas!