Ben in the service department was so nice!
Had a airbag recall done on my car, they were fast, efficient, and very courteous.
They really do a great job.
While traveling my 2014 F150 broke down so I had it towed to Wetzel and left the keys in the night drop box. First thing the following morning I called and explained what the issue was while telling the service tech I was from out of town and was now strained there so that if we could do his best to look at it sooner that later, it would really help me out. His response was no problem and an hour later called me with a diagnosis (needed a new throttle body) and estimate to fix. By noon of that same day I was up and running and back on my way..... it's too bad my two local ford dealers (Hines Park & Bright Ford) weren't as good as Wetzel Ford! You guys rock!!!
I found a car on their website, and started working with Ian Jackson. Ian worked with me from start to finish on every aspect of the deal. If I had a question, I got a response very quickly. He worked very hard for me, and made the car buying process as quick and painless as possible. The dealership itself was very nice too. It was a very nice showroom and everyone there seemed professional and happy to be there. I've purchased quite a few vehicles in my life. Ian at Wetzel Ford made it as easy as it gets. I drove almost 1000 miles each way to buy this car. I'd do it again.
Very pleased. Got me in and out at a very reasonable time.